Policy - Privacy & Security
This has been created by us / we M/sBiogreeno Health Primo India Pvt Ltd (www.stherb.in) to give our customers (you / them) an overview of how we collect information and how it is used and safeguarded. We are deeply committed to safeguarding the privacy of our customers.
By visiting our (www.stherb.in) website, you are agreeing to terms, conditions and practices described in this policy which is applicable to us and not to our associates, business partners and other third parties for which you will have to review their own policies. Information about our customers that we believe will help us serve our customers is collected through our website and also using app, forms, cookies, phones and email.
We M/s Biogreeno health Primo India Pvt Ltd, collect information from our customers either voluntarily or as required that will allow them to register and use certain features, offers or services. This type of information include:
- Log-in / account creation
Details such as Customer name, log in ID, password, email ID, phone, city / country of residence, age, gender, profession, IP address, address of communication and shipping. Also order, product, pricing, coupon,offer and history data.
Your banking details like issuing bank's name, card number, name on card, card expiry date, CVV, OTP etc., are held by our Gateway partners.
- Survey or Market Research
Demographic and Psychographic information, feedback, suggestions, complaints, preferences that are voluntarily given by you for any survey or MR initiative by us or a third party.
- Interactions with us
All email, telephonic, or through any social network regarding anything to do with us.
- Automatic collection or exchange of data
All data that gets transferred while interacting with us including but not limited to Log files, trackers, preferences, Cookies, IP address, browser details, Operating system, Third party sign in information, social media information, etc.,
The reason we collect all these data is to provide a better service to you. We share relevant data only to our partners, associates and others involved in providing our service. They won't market their service and products unless you specifically opt. We use your information to intimate you regarding new products or offers or to make your experience with us better. However we have the right to use any information if there is a legal, government, regulatory / statutory requirement or is in public interest. However any user generated content on social media or blogs or publications are not considered personal information.
We allow you to update or change your personal data on our website. For more information or in case any query email the same to email@example.com You could use the same email ID for pointing out any inaccuracies on our website.
We don't sell any product to children under the age of 18. If you are under 18 you need the guidance and approval of your parent or guardian.
Access and Data management / control
All our employees are briefed, informed and aware of our security / privacy issues and polices. Only authorised persons have access to sensitive information. Non Disclosure agreements are gotten into with those handle sensitive data. We periodically review security, privacy, technology and operational vulnerabilities and take quick remedial actions if and when necessary.
Changes in our Policy
As per the requirement of Information Technology Act 2000 & rules there under, the name of our officer in charge of Grievances is given below:
Ms. V Umasri
No. 28/40, 72nd Street, R.V. Nagar, Jafferkhanpet,, Chennai, Tamil Nadu- ,India
Phone: +91 9962974383
Opportunity to opt out of (unsubscribe) receiving promotional, marketing and advertising communications from us is provided to you. Visit www.stherb.in/unsubscribe.php to unsubscribe.
We deliver all over India except places not covered by our courier service partners like Speedpost, DHL and Bluedart. Please call on our helpline on our website in case of doubt.
Available Products will be delivered with 5 days from the date of confirmed order and out of stock products order will be executed on mutual consent by written mail.
We have a INR 100 as the delivery charges for main cities and the charges may vary from place to place and time to time. Please check delivery charges before you place an order.
Your order can be tracked using shipping date and number. You can getting touch with our customer service numbers listed on our website for assistance.
All orders are to be delivered within 7 working days. Please do get in touch with our customer service team in case you delivery is delayed beyond that. We are not to be held responsible for delays in delivery due to natural and political disturbances like floods, heavy rains, fog, fire, riots, earth quakes, strikes, bandh, etc., and also delays because of legal, tax, governmental and third party related issues.
Cancellation request will be accepted before the order dispatch or with in 24 hours from the date of order.(which ever is earlier)
Since most of the products we deal in are personal and intimate in nature, If the product you ordered is opened or used, the same can not be returned primarily for hygiene reasons.
The unopen product return will be taken with in 7 days from the date of order.refund will be processed to the same mode with in 14 days.
Refund will be processed with in 10 working days from the date of product receipt and successful inspection.The refund amount will be credited to the customer Bank account by NEFT..
Our Terms & Conditions
You declare that you above 18 years of age or are under supervision of a parent or guardian while visiting our website or using our app. Subject to certain conditions and terms we hereby grant you limited, non-transferable and non-exclusive right for access and use of our website and app displaying it on your device for the sole purpose of shopping and buying items listed on our website or app or banner or landing page or ad or link and not for any kind of commercial use or by or on behalf of any other person, company, website or third party unless specifically allowed by us in advance. All content including but not limited to text, images, code, software, product, service etc., of our website, app, ad, blog, link, etc., are the properties of their respective owners. You may not reproduce, copy, quote, distribute, display, lease, sub lease, lend, transmit, broadcast, create derivative works from, translate, modify, forward, disassemble, reverse engineer or exploit commercially the content of our website or app or ad without permission in advance. If we believe the your conduct violates applicable laws or is harmful to our interest or interests of public, we reserve the right to refuse our services, close accounts, cancel orders to any one at our discretion without having to state the same. You shall not upload any objectionable content or spam on our website, app or blog that violates the a) legal rights such as copyrights, trade mark ownership, patents, licenses, service marks, trade secrets, recipes, etc., b) obscene, threatening, defamatory, indecent, pornographic, etc., c) code, bugs, viruses, worms, trap doors, trojan horse, etc., d) anything that is against International law or the law of any country that is relevant to us and you. Our website, app, ad, blog, listing, link etc are only information purpose. The decision to buy from us should be a considered one regardless of any external influences other than professional opinion of your personal qualified and licensed doctor or physician. You may not use a false name, email, photo or address and mislead us.
Each time you access, view, download, subscribe, order a product on our website or app or link, you will considered to have read, understood and agree to all our terms and conditions. We reserve our full rights to track any such access and sources of such access. If a login name or password or authentication is assigned to you or if we allow you to create one, the use or misuse of the same by anyone is solely your responsibility. We urge you to keep changing your passwords periodically. Anything you may post on our website, blog or on social media, by phone or mail will be treated as non-proprietary public information even if it include ideas, suggestions, comments, photos, know-how, techniques, images, formulae, etc., However once you submit anything to us, you also grant us the right to use, quote, copy, translate, publish, create derivatives from them. All such submissions becomes our exclusive property with us enjoying full legal rights and the same can be used by us without any intimation to you.
All products and services offered by us are 'as is' and 'in good faith'. We provide no guarantees or warrantees or promises either expressed or implied. You agree to legally and financially indemnify and not hold us responsible including all our owners, partners, directors, employees, service providers, consultants, agents and associates for any non-performance of products and services that have been expressed or implied, warranties, unintentional discrepancies, typographic or technical errors. In case of a dispute our financial liability to you shall not exceed the total amount paid by you to us for that particular disputed transaction which has been brought to our notice in writing within three days of availing that product or service from us.
Our website and app is created and maintained from Chennai India and laws of our land will govern all these terms & conditions. If any of these provisions, terms or conditions are opined to be invalid, the rest of the terms, conditions and provisions shall not be deemed invalid and will remain valid and enforcable.